This is where we package all of our services in one ongoing program for Horsham computer repair customers as well as those in surrounding areas up to ten miles: for our Support Contract customers we fulfill the role of being their dedicated, on-call I.T. Department.
With our support contract you enjoy these benefits:
* Guaranteed maximum response time.
* Free phone support for brief calls.
* Waived call-out charge – pay only for support time actually used.
* We will install systems at your site that enable us to provide remote support over the Internet. That means we will be able to provide immediate help in most cases. In the typical case we can resolve 80% problems remotely over the Internet, or by phone.
* We maintain an ongoing, detailed documentation of your systems, allowing us to come up to speed instantly when responding to your support needs.